Bob D

Bob D
Technician
6 Reviews
“I have been a Quality West customer for almost a decade. In 2005, Rob and his team installed a new furnace, A/C and humidifier for me. Their teams have been out for maintenance every year and I am so glad! This past spring (2024), our furnace stopped working. Josh, Ben, Nick and Bob were super helpful in the process of getting it fixed. It was still on warranty!! They brought over individual heaters to keep us warm through the night so they could come out with the parts to fix it the next day. The individual care and concern I received was outstanding. I am so glad to be a Quality West customer!! Thank you!”
“We had an old furnace replaced and added a/c. We're very pleased with the system they installed. They're friendly, happy and fun to work with.”
“We used Quality West in the past and were once again pleased with their work. We had to replace 2 furnaces and a water heater. They had a number of guys onsite taking care of the work so they were able to get it all done in one day.”
“I've been a customer of theirs for some time now. They did a very professional job and explained everything.”
“I went to the basement and discovered water flooding through the window and wall at 4:30 pm on a Saturday afternoon. I realized it had to be a burst pipe which connected to a baseboard radiator on the floor above. I called Rob’s cell and he called me back in a matter of minutes. Within 30 minutes he and Bob were at my house figuring out where the leak in the pipe was. They found one and then found another. The layout of the pipe was odd (outside the foundation) and they had to be creative in building a new pipe so that it wouldn’t freeze again. They were cheerful, informative, and gracious. They worked hard and got it repaired with minimal damage to drywall and building. I was amazed that they were able to get it all functional before they left. The price was quite reasonable given how long it took and that it was a Saturday night.”
“Rob and his team (Bob, Dave, Steven) did a great job replacing our old boiler. Rob really knows boilers, and the new installation is a "work of art" with the way all the piping, etc. was laid out against their installed metal wall clading. They were able to add another zone so that our heating is more efficient and in exactly the areas that we want at any particular time. Their cleanup was great–they left the basement floor cleaner than it was before they started the job. I won't hesitate to use Rob/Quality West for all our future boiler servicing. Thanks for a great job guys!”
– Dave P.