“I went to the basement and discovered water flooding through the window and wall at 4:30 pm on a Saturday afternoon. I realized it had to be a burst pipe which connected to a baseboard radiator on the floor above. I called Rob’s cell and he called me back in a matter of minutes. Within 30 minutes he and Bob were at my house figuring out where the leak in the pipe was. They found one and then found another. The layout of the pipe was odd (outside the foundation) and they had to be creative in building a new pipe so that it wouldn’t freeze again. They were cheerful, informative, and gracious. They worked hard and got it repaired with minimal damage to drywall and building. I was amazed that they were able to get it all functional before they left. The price was quite reasonable given how long it took and that it was a Saturday night.”
“Matt was able to come out right on time and look at the work done by another company. He was straight forward about the work that had previously been done that was clearly shoddy (not done by Quality West) and gave me a few options that were reasonable and did not cost me additional money. I really appreciated the honesty Matt provided and will definitely call you all in the future for further HVAC needs. Thanks!”
“Furnace wasn’t working and Quality West came right out on a very cold morning and got the heat going. With two little kids in the house it was crucial to get the heat back on quickly. Very courteous and knowledgeable. Great job Rob and Matt”
“I’ve had past servicing done and a recent installation of a new furnace and AC system. All round, a great team but special shout out to Matt, who I’ve dealt with on multiple occasions. His knowledge and enthusiasm is infectious and he always does a great job at explaining what he’s doing and why. Furthermore, on more than one occasion he’s gone above and beyond to deliver a quality service. A true gentleman and professional. Thanks Matt!”
“Quality west heating installed my furnace several years ago and they complete the yearly maintenance. Matt has been our technician for at least the past two years. He’s very professional, explains everything that he did and he always takes a little extra time to make sure the furnace is ready for the winter. I would recommend Quality West to anyone looking for a reputable HVAC company.”
– Linda V.
“Our furnace was acting up and they sent Matt out within 24 hours. We have a Maintenance Plan with them so we scheduled that as well. Matt was extremely efficient, professional, and friendly. We have been using this company for a while and are very happy with their service. Matt did the furnace tune-up, fixed the problem and there were no extra charges due to having the plan. I highly recommend this company, you will not be disappointed.”
– Dianna C.
“Rob and his team (Bob, Dave, Steven) did a great job replacing our old boiler. Rob really knows boilers, and the new installation is a "work of art" with the way all the piping, etc. was laid out against their installed metal wall clading. They were able to add another zone so that our heating is more efficient and in exactly the areas that we want at any particular time. Their cleanup was great–they left the basement floor cleaner than it was before they started the job. I won't hesitate to use Rob/Quality West for all our future boiler servicing. Thanks for a great job guys!”
– Dave P.
“Quality West installed a Rheem furnace, AC, and whole house humidifier for me in 2015 and have maintained it through their maintenance plan since. Their technicians have been the best. Efficient, on time, friendly, thorough, and communicative. Hard to ask for more!”
– Derek W.